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Knowledge base
General FAQs
Verve E-Cash
8
I want to check my account balance on quickteller
How do I fund my ecash?
how do I recharge my ecash?
How do I use my ecash(transfer)?
How do I use my ecash (recharge)?
View all 8
Using Quickteller
27
How do I unlock my Quickteller account?
How do I change the mobile number registered for my OTP?
How do I view my transaction history?
How do I buy airtime via Quickteller?
How do I transfer money via Quickteller?
View all 27
Other Inquiries
10
How do I become a Quickteller Paypoint agent?
Quickteller - DSTV (Promo)
Fraud
Can you use a token generated for a meter that hasn't be used for another meter
Interswitch Support Number
View all 10
Buy Airtime
2
Buy Airtime for any Network (Glo, Airtel, MTN, 9mobile) for others
Buy Airtime for self
How Tos
7
Pay School Fees
Pay FIRS Tax
Pay Toll fees
Pay for Bus Transport, CHISCO, GIGM
Pay Cross River Water Board
View all 7
Transaction Related Questions
My Transaction was Successful but I Didn't Get Value
7
Can I get my OTP via email?
I did a successful transfer, but the beneficiary didn’t get the money
I made a bill payment, but I don’t have value for it yet
I made a meter payment / electricity payment, but I have not gotten my PIN / token
I mistakenly credited a wrong ID / Account
View all 7
My Transaction Failed but My Account was Debited
3
The transaction timed out, but I was debited
My transaction status shows pending, but I was debited
My transaction failed but I was debited
Quickteller Loans
Loan Related Questions
9
I want a loan
I want to extend my loan payment
I want to repay my loan
I want to know how much I’m owing
I’ve paid my loan but it’s not reflecting
View all 9
Transfer
Transfer
0
Electricity
Electricity
0
Betting
Betting
0
Agent Wallet Funding/Cashout
Agent Wallet Funding/Cashout
0
Quickteller Paypoint
1
What is Quickteller Paypoint
Cable TV
Cable TV
0
Airtime
Airtime
0
Global Mall
Global Mall
0
Flight
Flight
3
Paid for flight ticket but airline has not issued ticket
Book on Hold
Buy Flight Ticket
Add Card/Password Reset
Add Card/Password Reset
0
OTP
OTP
1
I didn’t get my OTP. What should I do?
Loan Enquiries
About Quickteller Loans
13
Can I request for loan?
What are the terms & conditions for getting a loan?
How can I qualify for a loan?
How much can I borrow?
What are your interest rates?
View all 13
Loan Issues
2
I was approved for a loan, why have I not yet received my funds?
I have made my repayment, but my account has not been updated, how come?
Loan Repayment
4
How do I repay my loan?
What happens if direct debit has not occurred?
After repayment, how long before I can reapply for a loan?
I want to repay my loan. What happens if direct debit has not occurred?
Quickteller
Getting started
2
How can I register on Quickteller?
How can I set up my card on Quickteller?
About Quickteller
6
What is Quickteller ?
What is quickteller used for?
Can I use any card on Quicteller?
How do I get my activation link for Quickteller after registering ?
What kind of bills can I pay ?
View all 6
Do More With Quickteller
2
How do I get listed as a Merchant on Quickteller?
How to incorporate QT API on my website ?
My Account Settings
6
Can I change my Quickteller account email address?
I want to reset my password
Can I update my personal information?
Can I change my Quickteller registered Phone number ?
Can I delete a card on Quickteller ?
View all 6
Payments
9
Are there any transaction limits and if so, what are they?
Can I use my international cards on Quickteller?
Can I use my mobile money accounts on Quickteller?
Do I need an ATM card to use Quickteller?
how can I activate my eCash ?
View all 9
Security
4
Are my transactions secured?
Can I change my Mobile number for OTP?
How do I register for Safetoken or OTP?
What is Safetoken or OTP?
Quicktips
1
How can I pay for For Cable TV ?
Payment Issues
Payment Issues
2
I want reversal/I have not gotten my funds back/ I have not gotten reversal
No token for electricity payment/ refund
Verve eCash
eCash Enquiry
8
What is Verve eCash?
How do I get a Verve eCash?
What are the transaction limits on eCash?
Are there other available limit Tiers for eCash?
Can I increase my Transaction Limits for eCash?
View all 8
eCash Security
3
When should I change my eCash PIN?
What steps should take if I forget the PIN for my eCash?
I want to change my E-cash PIN
eCash Transaction
5
How can i fund my eCash?
What types of transactions can I perform with my eCash?
How to fund my eCash
How do I transfer on eCash?
Can I make bill payment with my eCash account?
Quickteller Homes
Quickteller Homes General Enquiry
11
What is Quickteller Homes ?
How does Quickteller Homes work ?
Who can use Quickteller Homes ?
Why should I sign up on Quickteller Homes ?
How can I access Quickteller Homes ?
View all 11
Quickteller Homes Landlord & Agent Enquiry
17
Who is a landlord or an agent ?
What can I do as a landlord or agent on Quickteller Homes ?
What information do I have to provide to register, list and publish properties as a landlord or an agent on Quickteller Homes ?
Do I have to upload pictures of any property I want to list and publish on Quickteller Homes ?
Can I upload property information more than once ?
View all 17
Quickteller Homes Tenant Enquiry
6
Who is a Tenant ?
What is the assurance that the property listed on Quickteller Homes fit my preference ?
How much of my personal information is shared with or accessible to landlords and agents on Quickteller Homes ?
If I express interest to rent a property, how do I know the next steps ?
For a shared apartment, is there a way to locate or know other tenants in the apartment ?
View all 6
Quickteller Homes Payments
7
Is payment enabled on QT Homes?
How can I pay for a short let property ?
Can I book on behalf of someone else?
What happens after I have made a successful payment?
What should I do when I tried to book a property and was debited but the transaction was not successful?
View all 7
Quickteller Paypoint
Added Services on QTPP
5
How do I request for a POS ?
How do I log failed/pending transactions?
How do I reset my password ?
Does Quickteller Paypoint offer loans/credit facilities to agents ?
Does Quickteller Paypoint offer Agent Insurance ?
Agent and Aggregator Onboarding
5
How do I become a Quickteller Paypoint agent ?
How do I get started as an Agent ?
How to become a Quickteller Paypoint aggregator?
What are the benefits of becoming an Agent ?
How will I be supported as an Agent/Aggregator ?
Benefits Of Quickteller Paypoint
5
How do I make money as an Agent ?
Benefits for the Aggregator
Benefits for the Agents
Benefits for customers
Benefits for Financial Services Providers
Funding On Quickteller Paypoint
1
How do I fund my wallet ?
Quickteller Rebirth
About Quickteller
13
What has changed on Quickteller?
What should I expect on Quickteller?
What is Quickteller?
What can I do on Quickteller?
What is Quickteller Account
View all 13
Sign up on Quickteller
2
How do I sign up on the new Quickteller (for new users only)
How do I sign up with a Phone number?
Trouble Signing in?
2
What is Quicktag
I am a returning user but I can't sign in with google. What should I do?
Ecash
6
I am an existing customer.Why can't I see my ecash on the dashboard?
Is ecash the same as QT account?
How can I fund my ecash?
Can I fund my ecash with QT account?
Why can't I see my ecash as a payment option on the payment page?
View all 6
Wallet
8
What is the Quickteller Wallet?
How do I move money from my ecash to my QT Account?
How do I add my other bank cards to my wallet?
How many bank cards can I add to my wallet?
How do I check my card balance?
View all 8
Airtime and Data
4
How do i top up my line with airtime?
How do i top up my line with data?
What do I do if my airtime topup failed but i was debited?
How do I buy airtime for someone else?
Send money
3
How do I send money to someone?
How do I send money to someone not on QT?
How do I send money to someone's Quicktag?
Transactions
6
I was debited twice, but credited once what do I do?
I was debited but didn't get value, what do I do?
I paid for a electricity but i didn't get token. What do I do?
I didnt get OTP
How do i see my transaction history?
View all 6
Unauthorized Transactions
2
I was debited but I didn't initiate the transaction
I think my account has been breached
Security
4
How do I change my password?
How do i reset my password?
How do I change my PIN
How do i reset my PIN?
General Inquiries
13
Are there any fees for this service, monthly charges or annual fees?
Are there minimum or maximum amount that can be paid?
What is the meaning of safetoken/OTP?
What channels are available for delivering of OTP?
How can I request for my OTP to be sent via WhatsApp?
View all 13
Help Desk Software
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